Refund policy

Refund Policy

At INDELAN, your satisfaction is our priority. To maintain hygiene and fairness, we have set specific policies for Returns & Refunds . Please review these carefully before making a purchase.

Returns

We offer Returns under the following circumstances:

  • No returns  will be accepted if the Kurtis SEAL is BROKEN.
  • We accept returns within 48 hours after delivery.
  • If there is a problem with the product, you must email us pictures and videos of that product.
  • Return procedure will take 7 working days after complain

REFUND

We offer REFUND only under the following circumstances:

  1. Incorrect Item Received: If The delivered product does not match your order.
  2. Defective Product: If The product is have  ANY DEFECT.

How to Request an Exchange or Replacement

If your situation matches any of the above conditions, please follow these steps:

Document the Issue:

    • Record a complete and uncut unboxing video showing the package being opened from start to finish.
    • Ensure all shipping labels and product details are clearly visible.
    • This video serves as crucial evidence for our review and claims process.

Contact Us:

    • Email us at indelanindia@gmail.com within 48 hours of delivery.
    • Include the following details in your email:
      • Your order number
      • A brief description of the issue
      • Attach the unboxing video

Review and Resolution:

    • Our team will review your email and video evidence.
    • Based on our assessment, we will take one of the following actions:
      • Offer an exchange.
      • Refund your payment

Important Notes

  • Requests received after 48 hours of delivery will not be eligible for exchange or replacement.
  • Exchanges or replacements will only be processed if the unboxing video adheres to the guidelines.
  • INDELAN reserves the right to decline any request if the provided evidence is incomplete, unclear, or inconsistent with our policies.

Why These Policies Exist

Our policies are designed to ensure fairness, transparency, and hygiene for all our customers. By requiring proper documentation, we can offer a fair resolution process and maintain accountability for every transaction.

If you have any questions or concerns, feel free to reach out to us at indelanindia@gmail.com. We value your trust and are here to help.

Thank you for choosing INDELAN – where quality and customer satisfaction always come first!